Frequently Asked Questions

Our shipping costs and timelines vary depending on your location and chosen shipping method. You can find more details on our shipping information page at [link to shipping info page].

Yes, we offer international shipping to select countries. Please see our shipping information page for details and rates.

Yes! You will receive a confirmation email with tracking information once your order ships.

While our products are formulated with gentle, natural ingredients, we recommend checking the product description on the website for specific skin types each product is suited for. Additionally, we always recommend performing a patch test before applying a new product to your face.

We use a variety of natural and nourishing ingredients in our products, such as botanical extracts, essential oils, and vitamins. We provide a streamlined view of the list of ingredients for all our creations on the “What’s inside” section on our website. {hyperlink to the “what’s inside section”}

Yes! We are proudly certified by Leaping Bunny, a leading organization that works to connect compassionate consumers to cruelty-free companies under its Corporate Standard of Compassion for Animals. Companies must pledge to end animal testing at all stages of product development in addition to recommitting to the program annually and being open to third party audits. You can be confident that choosing Gently Radiant Skincare is a cruelty-free choice.

We offer a variety of vegan skincare products formulated without any animal-derived ingredients. You can find vegan options clearly labeled on our website. However, some of our products do contain honey and/or beeswax for their natural benefits. We are committed to transparency and will always clearly list all ingredients on our product labels and on the “What’s inside” section on our website.

You have 30 days from the date of purchase to initiate a return for your Gently Radiant products.

We recommend using a trackable shipping method for your return to ensure its safe arrival. We are not responsible for lost return packages.

Unfortunately, we can only accept returns for unopened and unused items.

We sincerely apologize if you received a damaged item. Please contact us immediately at returns@gentlyradiantskin.com or by phone at 1-888-213-0786. We will work with you to resolve the issue as quickly as possible.

Once we receive your returned items and inspect them, we will send you a confirmation email within 5 business days. This email will notify you if your return is approved and a refund is being issued.

Once your return is approved, it will take an additional 5 business days for the refund to be processed and reflected in your original form of payment.

Unfortunately, we do not currently offer direct exchanges. However, you can return your unwanted item(s) and place a new order for the desired product(s).

You can find the full return policy on our website at www.gentlyradiantskin.com/returns.

We focus on minimalist, multi-tasking formulas packed with natural ingredients that nourish and protect your skin. We are committed to clean beauty practices and sustainability.

We have a dedicated blog section on our website where we share educational content about skincare ingredients, routines, and the science behind healthy skin.

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