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Frequently Asked Questions

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Ordering & Shipping

  • What are your shipping costs and timelines?

    Our shipping costs and timelines vary depending on your location and chosen shipping method. You can find more details on our shipping information page at [link to shipping info page].

  • Do you offer international shipping?
  • Can I track my order?

Products & Ingredients

  • Are your products suitable for all skin types?
  • What are some of the key ingredients in your products?

Cruelty-Free

  • Are your products cruelty-free?

Vegan

  • Are your products vegan?

Returns & Exchanges

  • How long do I have to return an item?
  • What happens if my return gets lost in the mail?
  • Can I return a partially used product?
  • What if I receive a damaged item?
  • How will I know if my return is approved?
  • How long will it take to get my refund?
  • Can I exchange an item for a different product?
  • Where can I find more information about your return policy?

Company & Philosophy

  • What makes Gently Radiant Skincare different from other brands?
  • Where can I learn more about the science behind your products?
  • How can I find out about upcoming promotions or new product launches?

Have any question?

Our friendly team would love to hear from you.