Return Policy

We want you to love your new Gently Radiant Skincare products! However, we understand that sometimes things may not work out as planned. Here's what you need to know about returning your online purchases:

What can be returned?

• Only unopened, unused items purchased directly from www.gentlyradiantskin.com can be returned.
• Items must be in their original packaging, with all tags and seals intact.

Return timeframe:

• You have 30 days from the date of purchase to initiate a return.

How to make a return?

• To initiate a return, please complete the online return form, which can be found on our [Returns Page Name] (hyperlink to www.gentlyradiantskin.com/returns]).
• Once the form is submitted, you will receive instructions via email on how to return your package

Processing your return:

• Once we receive your returned items and confirm they meet the return criteria, we will process a refund back to your original form of payment within 5 business days.

Additional Information:

• We are not responsible for return shipping costs.
• We reserve the right to deny returns that do not meet our policy guidelines.

For any questions regarding our return policy, please don't hesitate to contact us at returns@gentlyradiantski.com or by phone at [888-213-0786].
By completing a purchase on our website, you acknowledge and agree to the terms outlined in this return policy.

Packing Tips for Returns

Here are some helpful tips for packing your return securely to avoid damage during transit:

1. Use the Original Packaging (if possible):

• Whenever possible, try to use the original box and packing materials your order arrived in. These materials were specifically designed to fit and protect your products.
  

2. Secure Unopened Items:

• If you no longer have the original box, use a sturdy cardboard box large enough to comfortably hold your return items.
• Wrap each unopened product individually with bubble wrap, tissue paper, or packing peanuts to prevent them from shifting or colliding during shipping.

3. Extra Padding for Opened/Used Items:

• For opened or partially used items, remove any remaining product and secure the caps tightly to prevent leaks. Wrap these items generously with cushioning materials to ensure they don't break or spill.

4. Fill Empty Space:

• Once you've wrapped your items individually, fill any empty space in the box with packing peanuts, crumpled packing paper, or air pillows. This helps prevent the items from moving around and getting jostled during shipment.

5. Seal the Box Securely:

• Use strong packing tape to seal the box closed on all flaps. Apply multiple strips of tape for added reinforcement, especially on the bottom seams.

6. Include the Return Label:

• Clearly attach the pre-printed return label provided in your return confirmation email to the outside of the box. Ensure the original barcode is fully visible and not covered by any tape.

7. Consider Insurance (Optional):

• While not mandatory, you may consider purchasing shipping insurance for your return. This can offer additional peace of mind in case the package gets lost or damaged during transit.