PRIVACY POLICY

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Ordinary Orbit LLC (DBA Gently Radiant Skin)

Effective as of February 9, 2026

This Privacy Policy explains how Ordinary Orbit LLC (DBA Gently Radiant Skin) (“Ordinary Orbit,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or interact with our websites, e-commerce experiences, social media pages, customer support, marketing communications, events, and other services that link to this Privacy Policy (collectively, the “Services”).

For clarity: Gently Radiant Skin is a DBA of Ordinary Orbit LLC. Any reference to “Gently Radiant Skin,” “we,” “us,” or “our” in this Privacy Policy refers to Ordinary Orbit LLC, the legal entity responsible for the Services.

1) Index

  • Personal information we collect
  • Cookies and tracking technologies
  • How we use personal information
  • How we share personal information
  • Your choices
  • Other sites and services
  • Security
  • International data transfers
  • Children
  • Changes to this Privacy Policy
  • How to contact us
  • State privacy rights (including Maryland)

2) Personal Information We Collect

A) Information you provide to us

You may provide personal information through the Services, including:

  • Contact information: name, email address, phone number, billing address, shipping address
  • Account information: username and password (if you create an account), preferences
  • Order and transaction information: items purchased, order numbers, transaction history, returns/exchanges, subscription information (if offered)
  • Customer support and communications: messages you send us (email, chat, social media messages), and related information you choose to share
  • Marketing information: your preferences for receiving marketing communications and your engagement with them
  • User-generated content: product reviews, comments, photos or videos you choose to submit (where enabled)
  • Promotions and surveys: information you provide when you enter promotions, participate in surveys, or attend events

B) Information we collect automatically

When you use the Services, we (and our service providers) may automatically collect:

  • Device and network information: IP address, device identifiers, browser type, operating system, language settings
  • Usage information: pages viewed, time spent, links clicked, referring/exit pages, and navigation paths
  • Approximate location: general location (such as city/state) inferred from your IP address

C) Information from third parties

We may receive personal information from third parties such as:

  • Payment processors (confirmation of payment and transaction details)
  • Shipping and fulfillment partners (delivery status, address verification)
  • Analytics providers (website performance and usage insights)

 

  • Advertising partners (measurement of ad performance and, where enabled, ad targeting signals)
  • Social media platforms (information you share publicly or make available based on your account settings)

    D) Information about others

If you provide someone else’s information (for example, for a gift shipment), you represent that you have permission to share that information with us.

3) Cookies and Tracking Technologies

We and our partners may use cookies, pixels, SDKs, and similar technologies to:

  • operate the Services (shopping cart, login, security, fraud prevention)
  • remember preferences and settings
  • understand and improve performance and user experience
  • measure marketing effectiveness
  • where enabled, support interest-based advertising

You can control cookies through browser settings and, where available, our cookie preference tools. If you disable cookies, parts of the Services may not function properly.

  • Do Not Track. Some browsers send “Do Not Track” signals. Because there is no uniform standard, the Services may not respond to all Do Not Track signals.

 

4) How We Use Personal Information

We use personal information to:

  • Provide and operate the Services: process orders, deliver products, process returns/exchanges, manage subscriptions (if offered), and maintain accounts
  • Communicate with you: order confirmations, shipping updates, service notices, security alerts, and customer support responses
  • Personalize your experience: remember preferences and tailor content (where enabled)
  • Improve the Services: analytics, debugging, quality assurance, and development of new features and products
  • Marketing and advertising: send marketing emails/SMS where permitted and measure campaign performance
  • Security and fraud prevention: protect transactions, accounts, and the integrity of the Services
  • Legal compliance: comply with law, respond to lawful requests, and enforce our terms

We may also create aggregated or de-identified data (data that cannot reasonably be used to identify you) for analytics and business improvement.

5) How We Share Personal Information

We may share personal information with:

  • Service providers that help us run the Services (hosting, analytics, customer support tools, email/SMS providers, fraud prevention)
  • Payment processors to complete transactions (payment details are typically handled directly by the processor)
  • Shipping, fulfillment, and logistics providers to deliver purchases
  • Advertising and analytics partners for measurement and, where enabled, targeted advertising
  • Professional advisors (legal, accounting, insurance)
  • Authorities and others when we believe disclosure is required by law or necessary to protect rights, safety, and security
  • Business transferees in connection with a merger, acquisition, financing, reorganization, or sale of assets

Public areas. If you submit reviews, comments, or other content in public areas of the Services, that information may be visible to others.

6) Your Choices

A) Marketing emails

You can opt out of marketing emails by using the unsubscribe link in the email or by contacting us.

B) Text messages (SMS), if offered

If you opted in, you can opt out by replying STOP. Message and data rates may apply. You may continue to receive non-marketing messages (such as order updates) if permitted by law and applicable program terms.

C) Cookies and interest-based advertising

You can manage cookies through your browser settings and available cookie controls on the Services. Some third parties also offer opt-out mechanisms for interest-based advertising through platform or device settings.

D) Accessing or updating account information

If you have an account, you may be able to review or update certain information through your account settings.

7) Other Sites and Services

The Services may link to third-party websites, apps, or services. We are not responsible for third-party privacy practices. Please review their privacy policies before providing information.

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

9) International Data Transfers

Ordinary Orbit LLC is based in the United States. If you access the Services from outside the United States, your information may be transferred to and processed in the United States or other locations where service providers operate.

10) Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can address the issue.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the Effective Date and post the revised Privacy Policy on the Services. Your continued use of the Services after a change means the updated policy applies.

12) How to Contact Us

If you have questions or requests about this Privacy Policy or our privacy practices, contact us:

Mailing Address:
 Ordinary Orbit (DBA Gently Radiant Skin)
 7311 Grove Road, Suite F
 Frederick, MD

Email: info@gentlyradiantskin.com
Phone: +1 888-213-0786

13) State Privacy Rights (Including Maryland)

Some U.S. state privacy laws provide residents certain rights regarding personal data. This section applies to Maryland residents and may also apply to residents of other states with similar laws, to the extent applicable.

Maryland’s comprehensive privacy law is the Maryland Online Data Privacy Act (MODPA). It took effect October 1, 2025, and is described as applying prospectively with enforcement tied to processing activities beginning April 1, 2026.

A) Your rights may include

Depending on your state, you may have the right to:

  • Confirm whether we process your personal data and access it
  • Correct inaccurate personal data
  • Delete personal data
  • Obtain a copy of your personal data in a portable format
  • Opt out of certain processing, including targeted advertising, the sale of personal data (as defined by applicable law), and certain profiling

B) How to submit a request

You can submit a request by contacting us using the information in the Contact Us section. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law (and may extend where permitted).

C) Appeals

If we deny your request, you may have the right to appeal, depending on your state law. You can appeal by contacting us at info@gentlyradiantskin.com.

D) Opting out of targeted advertising

Where required, we offer a way to opt out of targeted advertising and certain cookie-based tracking (for example, through cookie preference tools where available). You can also limit cookies via browser settings and platform controls.