Terms of Service

Last Updated: February 13, 2026

Please read these Terms of Service (“Terms”) carefully. These Terms are a legal agreement between you (“you” or “User”) and Gently Radiant Skin (“Gently Radiant Skin,” “we,” “us,” or “our”) and govern your access to and use of our website and related services, including any purchases you make (collectively, the “Services”).

By accessing or using the Services, creating an account, placing an order, or otherwise indicating your acceptance, you agree to be bound by these Terms and our policies, including our Privacy Policy, Shipping Policy, and Return Policy, which are incorporated by reference.

If you do not agree to these Terms, do not use the Services.

1) Who We Are

The Services are operated by Ordinary Orbit (DBA Gently Radiant Skin).
Mailing Address: 7311 Grove Road, Suite F, Frederick, MD

2) Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase from the Services. By using the Services, you represent that you meet these requirements.

3) Accounts

You may be able to create an account to access certain features. You agree to provide accurate information and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

We may suspend or terminate accounts that we believe are being used fraudulently, unlawfully, or in violation of these Terms.

4) Orders, Pricing, and Payment

Order acceptance

Placing an order is an offer to purchase. We may accept, reject, or cancel orders in our discretion, including for suspected fraud, pricing errors, inventory limitations, or shipping constraints. Your order is considered accepted when we confirm shipment.

Pricing and availability

Prices, promotions, product descriptions, and availability may change at any time without notice. If a product is listed at an incorrect price due to error, we may cancel the order and refund the amount paid.

Payment

By submitting payment information, you represent that you are authorized to use the payment method. Payments are processed through third-party payment processors. We do not store full payment card details on our servers.

5) Shipping

Shipping is governed by our Shipping Policy. At this time, we ship only within the Continental United States. We will update our Shipping Policy when we expand to non-continental U.S. locations or international shipping.

Risk of loss and title pass to you when we transfer the order to the carrier, to the extent permitted by law.

6) Returns and Refunds

Returns are governed by our Return Policy. Due to sanitation standards, certain products (including Gentle Towels™, which are sanitized and single-use) and any opened or used items are not eligible for return.

Bundles, kits, sets, and free gifts: If you purchase a bundle/kit/set, all items (including free gifts) must be returned together, and every item must individually qualify for return eligibility. We do not accept partial bundle returns or partial refunds.

We reserve the right to refuse returns that do not meet policy requirements or are deemed abusive, as described in the Return Policy.

7) Subscriptions 

Your subscription terms (frequency, billing, cancellation) will be disclosed at checkout and/or in a separate subscription policy. If subscriptions include automatic renewals, you authorize us to charge your payment method at each renewal unless you cancel in accordance with the stated cancellation process.

8) Promotions, Discount Codes, and Free Gifts

Promotions and discount codes may be limited, modified, or discontinued at any time. Codes are not redeemable for cash and may be subject to additional restrictions (such as one per customer, one per household, or expiration dates).

Free gifts are promotional items with no cash value and are not refundable. If a bundle or promotional order is returned (where eligible), free gifts must be returned as part of the return.

9) Product Use and Personal Responsibility

Our products are intended for external use only unless otherwise stated. You are responsible for reviewing product instructions and ingredient information and for using products safely.

Health information disclaimer: Content on the Services is provided for general informational purposes only and is not medical advice. Always consult a qualified healthcare professional regarding any medical concerns, allergies, or conditions.

10) Intellectual Property

All content on the Services—including text, graphics, images, product names, trademarks, logos, and page design—is owned by or licensed to Gently Radiant Skin and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works, sell, or exploit any portion of the Services without our prior written permission, except for personal, non-commercial use.

11) Reviews and User Content

If you submit reviews, comments, photos, or other content (“User Content”), you represent that you own the rights to it and that it does not infringe the rights of others or violate any law.

By submitting User Content, you grant Gently Radiant Skin a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, and distribute that content for marketing, advertising, and operational purposes (unless prohibited by law). We may remove User Content at any time for any reason.

12) Prohibited Activities

You agree not to:

• use the Services for unlawful purposes
• attempt to interfere with site security or functionality
• scrape, crawl, or use automated tools to extract data without permission
• submit false, misleading, or fraudulent information
• impersonate others or misrepresent affiliation
• abuse promotions, refunds, or return policies

We may restrict access or cancel orders if we believe activity violates these Terms.

13) Disclaimer of Warranties

To the fullest extent permitted by law, the Services and all content are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied. We do not guarantee that the Services will be uninterrupted, error-free, or secure.

Some jurisdictions do not allow certain warranty disclaimers, so some of the above may not apply to you.

14) Limitation of Liability

To the fullest extent permitted by law, Gently Radiant Skin will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, or data arising from your use of the Services or products.

To the fullest extent permitted by law, our total liability for any claim relating to the Services or products will not exceed the amount you paid to us for the product(s) giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

15) Indemnification

You agree to indemnify and hold harmless Gently Radiant Skin and its owners, employees, contractors, and affiliates from claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your violation of these Terms or misuse of the Services.

16) Dispute Resolution; Binding Arbitration; Class Action Waiver (Maryland)

PLEASE READ THIS SECTION CAREFULLY. It affects your legal rights. It requires most disputes to be resolved by binding individual arbitration and limits your ability to bring claims in court or as part of a class action.

16.1 Informal Resolution First (Required)

Before starting arbitration, you agree to contact us and attempt to resolve the dispute informally.

• Notice to Gently Radiant Skin: Email customerservice@gentlyradiantskin.com with (a) your name, (b) the email or phone used for your order/account, (c) your order number (if applicable), and (d) a brief description of the issue and the relief you are requesting.
• We will respond and work with you in good faith.
• Informal resolution period: At least 30 days from the date we receive your notice, unless we both agree to extend.

16.2 Agreement to Arbitrate

If we cannot resolve the dispute informally, you and Ordinary Orbit (DBA Gently Radiant Skin) agree that any dispute, claim, or controversy arising out of or relating to the Services, any purchase, these Terms, or our relationship (a “Dispute”) will be resolved by binding arbitration, rather than in court, except as provided below.

16.3 Exceptions

This arbitration agreement does not apply to:

• Small claims court matters, if the claim qualifies and remains in small claims court (brought on an individual basis only), or
• Requests for injunctive or equitable relief to stop misuse or infringement of intellectual property rights (such as trademarks, trade dress, copyrights, or trade secrets).

16.4 No Class Actions / Representative Actions

You and we agree that Disputes will be resolved only on an individual basis.
You waive any right to bring, join, or participate in:

• class actions,
• class-wide arbitration,
• private attorney general actions, or
• any other representative proceeding.

The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that individual party’s claim.

16.5 Arbitration Administrator, Rules, and Location

Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or, if applicable, other AAA rules then in effect).

• Location: Unless you and we agree otherwise, the arbitration will take place in Maryland (or may be conducted by phone/video/brief submissions where permitted by the AAA rules).
• Governing law: These Terms are governed by Maryland law, and the arbitration agreement is governed by the Federal Arbitration Act.

16.6 Costs and Fees

Payment of arbitration fees will follow the AAA Consumer Arbitration Rules. We will not seek to make arbitration cost-prohibitive for you. Each side is responsible for its own attorneys’ fees and costs unless applicable law or the arbitrator allows otherwise.

16.7 Time Limit to Bring Claims

To the extent permitted by law, any Dispute must be filed within the time period allowed by applicable law (statute of limitations). If not filed in time, it is permanently barred.

16.8 30-Day Right to Opt Out

You may opt out of this arbitration agreement within 30 days of the earliest of (a) your first purchase from the Services, (b) your first account registration, or (c) your first use of the Services after this section becomes effective.

To opt out, email customerservice@gentlyradiantskin.com with the subject line “Arbitration Opt-Out” and include: your full name, your email address, your phone number, your mailing address, and a clear statement that you want to opt out of the arbitration agreement.

Opting out will not affect any other parts of these Terms.

16.9 Severability

If any part of this arbitration section is found unenforceable, the remainder will still apply. However, if the class action waiver is found unenforceable, then this entire arbitration section will be null and void to the extent required by law.

17) Governing Law (Non-Arbitration Matters)

Except where prohibited by law or where a dispute is permitted to proceed in court under Section 16, these Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles.

18) Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last Updated” date above and post the updated Terms. Your continued use of the Services after changes become effective means you accept the updated Terms.

18) Contact

Questions about these Terms? Contact us at:
customerservice@gentlyradiantskin.com
Ordinary Orbit (DBA Gently Radiant Skin)
7311 Grove Road, Suite F
Frederick, MD